Speech Recognition Technology

Speech recognition technology is taking its place in the business world with applications of all shapes and sizes. By delivering products that allow users to engage in natural conversation with a computer or telephone system, speech recognition helps businesses lower operational costs and increase productivity. HTIS can help you take advantage of this technology with two of the finest products on the market.

Pure Request, is a revolution in speech recognition technology. Have you ever called into a company simply to get a voice mail system request "please type in the name of the person you wish to reach." Most of the time we don't know how to spell that persons full name or find it confusing to enter letters with the nine number buttons on your phone. Welcome to voice mail jail. Now there is a better way for companies to manage incoming calls. It's Pure Request. A speech recognition system that answers and connects callers quickly with no button punching, no spelling, and no directories. Callers simply say the name of the person they are calling and the call is transferred promptly.

Virtual Operator^®, a speech recognition auto attendant and call routing system, performs the tasks of a live operator. It answers up to 12 calls at once, understands natural speech, eliminates touch-tone menus and is designed to automate international phone systems where touch-tone menus are non-existent; available in multiple languages.