- Frees up as much as 80%
of operator's time to handle more complex calls or to perform more productive duties.
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Enables companies to avoid adding more operators and telephone lines as
call volumes increase.
ˇ
Eliminates the maze of prompts and menus callers and customers normally
have to navigate through, reducing the number of callers "zeroing
out" to the operator.
ˇ
Reduces operating costs by eliminating operator overtime and second shifts to
handle after-hours calls. Payback periods are frequently 6 months or less.
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- Processes calls
courteously,
quickly and consistently 24 hours a day, 7 days a week.
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Routes calls faster, reducing toll charges on 800 toll-free lines.
ˇ
Makes employees more productive, both on the road and in the office, by
allowing them to reach other employees without a telephone directory.
ˇ
Creates a positive, professional image for your company.
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