How does a company harness technology to successfully access it all — and, once accessed, to deploy it all strategically throughout the organization wherever and whenever it is needed? It is a universal issue that faces companies of all sizes and types. Presenting the ElectraMail CTI, an exciting new productivity tool with unparalleled features and Unified Messaging capabilities. With its clear, simple message options, your company will stay in touch, not "on hold", and you'll service callers both efficiently and courteously.

Experience Live Record
Through the use of digital integration the ElectraMail CTI can record a user's conversation directly to their mailbox by simply pressing a button on their phone — or with the ViewMail module by clicking an icon. For example, when a secretary or customer service agent receives a phone call containing information that needs to be passed on to another employee, they no longer have to reconstruct the conversation themselves. Instead, at any time during the call they can activate Live Record. Once a call is concluded, the employee can immediately send the recorded conversation to a mail box. Live Record prevents the misinterpretation of information and simplifies the entire communications process.

Unified Messaging and Call Management
The ElectraMail CTI Voice Processing System ingeniously integrates four areas of continuous business information generation for establishing the ultimate in universal access and personal productivity environments. These areas include:

• Voice Messaging
• Fax Integration
• E-Mail Integration
• Call Management

By giving individuals complete control over telephone, fax and e-mail messages, NEC provides subscribers with the freedom to access information at any time. Plus, incoming/outgoing calls can be managed in ways that suit individuals best. For example, using Computer Telephone Integration (CTI), call traffic can be "seen" and managed on the PC, extending the limits of the desktop phone. Incoming and outgoing faxes can be received, transmitted and broadcasted from any networked PC. Furthermore, when on the road, employees can use a telephone to hear and respond to e-mail messages — they won't need to access a personal computer. Text-to-speech conversion technology makes this dream a reality. And, through fully customized digital integration, the advanced ElectraMail CTI combines these awesome business functions into one comprehensive voice processing system — a system that sharpens your access.

Call Management
With ElectraMail CTI advanced call control features, users can view, answer, make outbound calls, place calls on hold, transfer, conference and screen calls easily and efficiently from their PC — overcoming the limitations of the desktop telephone. Call Management also allows the user to manage multiple calls at the same time and identifies callers before picking up the telephone — allowing the user to prioritize their calls and enhancing productivity. And with the Call Log and Contact Lists, important call data is available immediately.

Voice Messaging
Incorporating an intuitive and easy-to-use graphical user interface (GUI), ElectraMail CTI enables subscribers to manage inbound and outbound calls and messages on screen, from any networked PC, including faxes and e-mails. Messages are managed with a few mouse clicks. The intuitive interface allows users to Play, Send, Reply, Redirect, Archive and Delete messages instantly and you can rewind, pause and fast forward them during playback. Multimedia equipped PCs can even play and record messages without picking up the telephone.

Fax Integration
Now, there's no longer a need for users to leave their desks, go to the fax machine, dial-up and feed pages. ElectraMail CTI View Fax™ manages both inbound and outbound faxes from any networked desktop PC, making fax communications faster, easier and totally confidential. All documents are password-protected and can be stored electronically until previewed and printed. And, using the print-to-fax driver, documents can be instantly faxed to other subscribers, groups or personal databases.