All-in-One Communications Server
A single Windows NT server gives you everything you need to create a world class call center – PBX, IVR, ACD, fax server, voice mail, call recording, supervisory screens, reporting, database access, screen pops – you name it!  CTI without the "I"!
 

Interactive Voice Response (IVR)
Add a powerful IVR system to complement your existing PBX, ACD, and other systems. Gain a wealth of capabilities including database integration, mainframe access, text-to-speech, speech recognition, and much more - all from an intuitive graphical application generator.  Anywhere from 12 ports up to 300!
 

Web Services
Quickly and easily bring your call center into the Internet age without changing out your PBX, ACD, and other systems. Give your customers one click access to call center agents via text chat, e-mail, Web call-back requests, and voice over Net calls.  Queue and deliver Web interactions using skills-based routing just like you do phone calls.
 

Predictive Dialer
Add extensive outbound or blended capabilities to your call center with a Windows NT-based dialer that functions as your PBX too!   Get complete campaign management, answering machine detection, and graphical agent call scripting from a single extensible platform.
 

Multi-site Automation
Install servers at multiple locations and create a distributed call center that works just as efficiently as if everyone were in the same building. Configure, administer, monitor, supervise, and maintain from anywhere. Use SS7 pre-call routing to dynamically balance call volumes and get customers to the best-matched agents.