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Enterprise Interaction Center™ (EIC) is proven technology
operating in hundreds of businesses around the world. With a
single Windows NT server, EIC replaces expensive proprietary
devices such as PBXs, ACDs, IVRs, voice mail systems, fax
servers, predictive dialers, and CTI gateways. It even manages
Web-based interactions such as e-mails, text chats, callback
requests, and VON calls.
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